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Network Commissioning Services
- Network commissioning and turn-up (software and database)
- Network acceptance passeding (per customer requirements)
- Troubleshooting and final design tweaking to ensure produce integrity
Engineering Services
- Detail Engineering to create installation plans and BOM
- Network planning/design services
- MOP generation per customer requirements
Installation Support Services
- Liaison to OEM/Partner TA/Tier 3
- OEM Tier 3 Interface for Technical issue diagnosis, correction and passeding
- Ensure network implementation runs efficiently per original design
- High installation issue filter rate – Keep projects on time and efficient
- Real OEM HW/SW issues properly escalated and tracked
- 24/7 on-call and emergency field dispatch
- Problem reproduction, reporting, tracking and passeding (with OEM)
- New release passeded and deployed per customer guidelines
Testing Services
- Lab passeding for proof of concept
- Customer lab support
- OEM system passed support augmentation
- Interoperability passeding
TAC Services (Post Turn-Over)
- Cost effective alternative to internal vendor/OEM staffing
- Ability to quickly acquire top product specific talent
- Understand needs of end customers so we fully represent OEM
- Full OEM SLA/KPI adherence and tracking
- 24/7 on-call support
- Team average +15 years telecom
- Home based alternative to OEM outsourcing
Special Services/Tiger Teams
- Meet specific needs of OEMs and/or customers
- Short notice assignments – premium service
- Long term assignments
- Multi-skilled teams/engineers
- Anything from installation through high level customer representation
(Technical) Project Management
- Technical PMs for small to large projects
- Augment OEM/customer PMs
- Project coordination/planning
- PMs can get down into actual working conditions for efficiencies and speed
