Professional Services

Network Commissioning Services
  • Network commissioning and turn-up (software and database)
  • Network acceptance testing (per customer requirements)
  • Troubleshooting and final design tweaking to ensure produce integrity
Engineering Services
  • Detail Engineering to create installation plans and BOM
  • Network planning/design services
  • MOP generation per customer requirements
Installation Support Services
  • Liaison to OEM/Partner TA/Tier 3
  • OEM Tier 3 Interface for Technical issue diagnosis, correction and testing
  • Ensure network implementation runs efficiently per original design
  • High installation issue filter rate – Keep projects on time and efficient
  • Real OEM HW/SW issues properly escalated and tracked
  • 24/7 on-call and emergency field dispatch
  • Problem reproduction, reporting, tracking and testing (with OEM)
  • New release tested and deployed per customer guidelines
Testing Services
  • Lab testing for proof of concept
  • Customer lab support
  • OEM system test support augmentation
  • Interoperability testing
TAC Services (Post Turn-Over)
  • Cost effective alternative to internal vendor/OEM staffing
  • Ability to quickly acquire top product specific talent
  • Understand needs of end customers so we fully represent OEM
  • Full OEM SLA/KPI adherence and tracking
  • 24/7 on-call support
  • Team average +15 years telecom
  • Home based alternative to OEM outsourcing
Special Services/Tiger Teams
  • Meet specific needs of OEMs and/or customers
  • Short notice assignments – premium service
  • Long term assignments
  • Multi-skilled teams/engineers
  • Anything from installation through high level customer representation
(Technical) Project Management
  • Technical PMs for small to large projects
  • Augment OEM/customer PMs
  • Project coordination/planning
  • PMs can get down into actual working conditions for efficiencies and speed